These Terms of Service govern your access to and use of https://divyasiri.in/ and any purchases made through our website.

By accessing our website, placing an order or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Divya Siri

In these Terms, "Divya Siri," "we," "us" and "our" refer to the business operating the Divya Siri website. "You," "your" and "customer" refer to any person visiting our website or purchasing our products.

For questions about these terms, please contact us through our Contact Us page.

2. Eligibility and Use of the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

You agree not to use our website for unlawful activities, fraudulent transactions, attempts to compromise website security or any activity that disrupts the website or interferes with other customers.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Slight variations in colour, texture, finish, size, packaging or appearance may occur due to lighting, photography, display settings, manufacturing processes or the nature of the materials used.

Product photographs are intended to represent the products as accurately as reasonably possible. Please review the available product information before placing an order.

4. Pricing and Payments

All prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.

Prices, offers, discounts and product availability may change without prior notice. Any change will not ordinarily affect an order that we have already accepted, except where a correction is required due to an obvious pricing or listing error or applicable law requires otherwise.

Payments must be made using the payment methods available at checkout. Orders may be subject to verification before processing.

If a payment is unsuccessful, reversed or flagged for suspected fraud, we may contact you to verify the transaction or cancel the order where justified.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products. An automated order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, inaccurate inventory information, delivery restrictions or other legitimate operational reasons.

If we cancel an order after receiving payment, any refund due will be processed in accordance with our applicable refund policy and legal obligations.

Please ensure that your name, phone number, email address, delivery address and other checkout information are accurate. Incorrect details may delay delivery or prevent successful fulfilment.

6. Shipping and Delivery

Orders are processed and dispatched according to our current fulfilment procedures and the delivery estimates communicated on our website or at checkout.

Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, remote locations, operational disruptions or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Additional delivery attempts, address corrections or re-dispatches may be subject to applicable charges where permitted by law and communicated to the customer.

Please refer to our shipping information, where available, for further details.

7. Cancellations, Returns, Exchanges and Refunds

Order cancellations, returns, exchanges and refunds are governed by our Return and Exchange Policy, available on our website.

Please review that policy before purchasing. Eligibility may depend on the product, its condition, the reason for the request and the time at which the request is submitted.

Nothing in these Terms limits any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

View our Return and Refund Policy

8. Customer Responsibilities

When placing an order or contacting us, you agree to provide truthful, complete and current information.

You must not submit fraudulent orders, misuse promotional offers, make unauthorised payment claims or knowingly provide false information about a product or transaction.

We may investigate suspected misuse and take reasonable action where permitted by law.

9. Intellectual Property

Unless otherwise indicated, the Divya Siri website and its content, including text, photographs, graphics, logos, design elements, product descriptions and branding, are owned by or lawfully used by Divya Siri.

You may view and use this content for personal, non-commercial purposes associated with browsing or purchasing from our website.

You may not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by applicable law.

10. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier providers, analytics tools and other service providers. External websites or services may also be linked from our website.

These third parties may operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

11. Website Availability and Accuracy

We aim to keep our website accessible and product information current. However, uninterrupted access cannot be guaranteed.

We may update, suspend or modify website features, content or services for maintenance, security, operational improvements or other legitimate reasons.

We will take reasonable steps to correct material errors when identified. Nothing in this section excludes liability that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, Divya Siri will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct or any other liability that cannot be excluded or limited under applicable law.

Your statutory consumer rights remain unaffected.

13. Privacy and Personal Information

Information submitted through our website may be used to process orders, arrange delivery, provide customer support, manage payments, prevent fraud and fulfil applicable legal obligations.

The collection and handling of personal information are subject to our Privacy Policy and applicable Indian data protection and consumer laws.

Read our Privacy Policy

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, website features or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date. Changes will apply from the date stated in the updated terms, subject to applicable law.

15. Governing Law and Disputes

These Terms are governed by the laws of India.

Any dispute will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts, without restricting any consumer rights or remedies available under applicable law.

16. Contact Us

If you have questions about these Terms of Service, an order or our policies, please contact us through our website.

Website: https://divyasiri.in/

Contact page: https://divyasiri.in/pages/contact

We appreciate your trust in Divya Siri and remain committed to serving our customers with care, integrity and respect for tradition.