1. Order Processing

Orders placed through our website are processed after the required order details and payment status have been verified.

Processing times may vary depending on product availability, order volume, holidays and other operational circumstances. Orders are not considered dispatched until they have been handed over to the applicable delivery partner.

If additional information is needed to process an order, our team may contact you using the details provided at checkout.

2. Shipping and Delivery Timelines

Delivery estimates, where provided, are displayed on the relevant product page, at checkout or in order communications. Actual delivery times may vary by destination and courier service.

Delivery may take longer because of public holidays, weather conditions, courier disruptions, remote delivery locations, high order volumes or other unforeseen circumstances.

Any delivery estimate is an estimate rather than a guarantee, subject to applicable law and any specific delivery commitment communicated to you.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the delivery destination, order value, promotional offer or fulfilment arrangement. Any free-shipping offer will be subject to the conditions communicated with that offer.

No additional shipping charge will be applied without an appropriate basis and any disclosure or consent required under applicable law.

4. Delivery Locations

We deliver to serviceable locations supported by our delivery partners. Availability may depend on your postal code and the courier services operating in your area.

Please enter your correct postal code and complete address at checkout to confirm delivery availability where this feature is provided.

If a location is not serviceable or an order cannot be fulfilled, we will contact you regarding the available options and any refund due.

5. Tracking Your Order

Where tracking is available, order tracking information may be shared through an order confirmation, dispatch notification, courier communication or our tracking page.

Tracking updates depend on information supplied by the delivery partner and may take time to appear after dispatch.

If your tracking details are unavailable or appear incorrect, please contact our support team with your order number.

Track Your Order

6. Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address, postal code, phone number and other required delivery information.

Incorrect or incomplete details may result in delivery delays, failed delivery attempts or the return of a shipment.

If you need to correct your address, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

7. Delayed or Undelivered Orders

If your order has not arrived within the communicated delivery estimate, contact us with your order number so we can review the shipment status.

We may coordinate with the courier to investigate delays, missing shipments or delivery exceptions.

If an order is confirmed lost or cannot be delivered, we will communicate an appropriate resolution, including any replacement or refund due under our policies and applicable law.

8. Failed Delivery and Returned Shipments

Delivery may fail if the address is incorrect, the recipient is unavailable, the delivery cannot be completed after reasonable attempts, or the shipment is refused.

Where possible, we or our delivery partner may contact you to arrange another delivery attempt.

Any re-shipping charges or deductions will depend on the circumstances, terms disclosed before purchase and applicable law. We will not apply charges that are prohibited by law.

9. Cash on Delivery Orders

Cash on Delivery (COD) may be available for eligible products and delivery locations, subject to the options displayed at checkout.

Customers placing COD orders should provide accurate contact details and be available to receive the shipment and pay the amount shown in the order.

COD availability may vary by postal code, courier restrictions and order eligibility.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete or different from what you purchased, contact us promptly.

Please provide your order number, a description of the issue and photographs or videos where reasonably available. Retain the product and packaging until you receive further instructions from our team.

Returns, replacements and refunds will be handled under our applicable Return and Refund Policy and consumer rights under applicable law.

View our Return and Refund Policy

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch, depending on the order status and applicable law.

Once an order has been dispatched, cancellation may not be possible through the normal order process. We will explain any applicable return or refund options.

12. Contact Us

For shipping questions, delivery delays, tracking issues or address corrections, please contact us through our website.

Website: https://divyasiri.in/

Contact page: Contact Divya Siri

Please include your order number and the contact details associated with your purchase so we can identify your order.