1. Return Request Window

Customers should contact Divya Siri within 7 days of receiving their order to request a return or exchange. Certain products may have different conditions where disclosed before purchase or where required by law.

If your product arrives damaged, defective, incorrect or incomplete, please contact us promptly. Nothing in this policy limits consumer rights that cannot legally be excluded.

2. Eligible Returns

A return may be considered when:

• The product arrives damaged or defective.
• The product received differs from the product ordered.
• An item or component is missing from the order.
• The return is otherwise permitted under our disclosed terms or applicable law.

Change-of-mind returns or returns due to an incorrect selection depend on the product terms, product condition and applicable legal requirements.

3. Return Conditions

Where applicable, we may ask you to:

• Keep the product in its original condition, except for reasonable inspection needed to identify an issue.
• Include original packaging, accessories and components where reasonably applicable.
• Provide your order number or proof of purchase.
• Share photographs or videos if the product is damaged, defective or incorrect, where reasonably available.

Requests will be assessed fairly and in accordance with applicable law.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us with your order number, a description of the issue, and supporting photographs or videos where available.

Depending on the circumstances, product availability and applicable law, we may arrange a replacement, exchange, repair, refund or another appropriate resolution.

Please retain the product and packaging until our team advises you on the next steps.

5. How to Request a Return or Refund

1. Visit our Contact Us page.
2. Provide your order number and registered contact details.
3. Explain the reason for your request.
4. Attach supporting photographs or videos where relevant.
5. Wait for our return instructions before dispatching the product back.

Contact page: Contact Divya Siri

Please do not send a product to an address that has not been confirmed by our team.

6. Refund Process

Once an eligible return is received, or the claim is otherwise verified where a physical return is not necessary, we will assess the request and communicate the outcome.

Approved refunds will generally be issued to the original payment method where possible. If that method is unavailable, we will coordinate an appropriate alternative in accordance with applicable law and payment-provider requirements.

The time taken for a refund to appear may depend on your bank, payment gateway or payment provider. We will communicate applicable timelines and comply with legally required deadlines.

7. Exchanges and Replacements

Exchanges or replacements may be offered for eligible damaged, defective or incorrect products, subject to availability and applicable law.

If the same product is unavailable, we will communicate available options, which may include a refund or another legally appropriate resolution.

8. Return Shipping Charges

For products confirmed to be damaged, defective or incorrectly supplied, we will communicate an appropriate return or collection arrangement and handle related costs in accordance with applicable law.

For other approved returns, responsibility for return shipping costs will depend on the terms communicated before purchase and the circumstances of the request. No charge will be applied where prohibited by law.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch or further processing, subject to the circumstances and applicable law.

If an order has already been dispatched, cancellation may not be possible through the normal order process. We will explain any available return or refund options.

If we cancel an order after receiving payment, any refund due will be processed in accordance with applicable law.

10. Cash on Delivery Orders

For Cash on Delivery orders, eligible refunds will be arranged through a method communicated by our team, subject to reasonable verification and applicable legal requirements.

We may request the information needed to identify the order and complete the refund securely. Never share passwords, OTPs or full payment-card credentials with anyone claiming to process a refund.

11. Promotional and Discounted Orders

Products purchased during a promotion or with a discount remain subject to this policy and applicable law.

Where a refund is approved, it will generally be calculated using the amount actually paid for the returned product, together with any other amount refundable under the applicable terms or law.

12. Non-Returnable Products

Certain products may be excluded from change-of-mind returns where the exclusion is lawful and clearly disclosed before purchase. Examples may include personalised products or products whose sealed condition is essential for hygiene or safety.

These exclusions do not remove any rights or remedies available for defective, damaged, misdescribed or incorrectly supplied products under applicable law.

13. Contact Us

For return, exchange, cancellation or refund requests, please contact us through our website. Include your order number and a description of your concern so our team can review your request efficiently.

Website: divyasiri.in