DIVYA SIRI
Returns & Exchanges
Your satisfaction matters to us. We aim to make every concern easy to understand and every eligible request simple to resolve.
7-Day Request Window
Proposed default: contact us within 7 days of delivery, subject to applicable law and product eligibility.
Request Review
Each request is reviewed against the policy and applicable consumer rights.
1. Return Eligibility
Return or exchange requests may be considered when an item arrives damaged, defective, incorrect, or otherwise qualifies under the product-specific policy.
Please retain the product, original packaging, included accessories, and any invoice or order confirmation while your request is being reviewed.
Some products may have specific eligibility conditions. Any restrictions will be applied subject to applicable law and statutory consumer rights.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order number, a description of the issue, and clear photographs where possible.
Our team will review the information and explain the available resolution, which may include replacement, exchange, repair, or refund as applicable.
3. Exchange Policy
Exchanges may be offered for eligible products, subject to availability and the applicable product conditions.
Please obtain confirmation and instructions from our team before sending an item back. Do not dispatch a return without the agreed return instructions.
4. How to Request a Return or Exchange
Contact our team
Share your order number, contact details, and reason for the request.
Request review
Our team will assess the request and advise you about eligibility and the next steps.
Follow the instructions
If a return is approved, follow the packaging, collection, or shipping instructions provided.
Receive your resolution
Once the applicable checks are complete, we will arrange the approved resolution in accordance with the policy and applicable law.
5. Refunds and Processing
If a refund is approved, it will generally be issued to the original payment method where possible. Processing and credit timelines may vary depending on the payment provider and financial institution.
We will communicate any additional steps required to complete the refund. Any applicable statutory refund rights remain unaffected.
6. Return Shipping
Our team will inform you about return shipping or collection arrangements when your request is reviewed. Responsibility for return shipping costs will depend on the reason for the return, the applicable policy, and applicable law.
7. Important Information
Please contact us before returning any product so we can identify your order and provide the correct instructions.
Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be excluded or restricted.
Need Help With a Return?
Contact Divya Siri with your order number and a description of your concern. Our team will guide you through the next steps.
Contact Customer Support →